Informed Webmaster

You are looking at acquiring a new system for your site. You know it needs to be accessible, but you don’t know much about accessibility - and you aren’t really a “techie.” How can you improve your chances of procuring an accessible product from a 3rd party vendor?

The reality is that few vendors provide accessible products, or even have accessibility on their radar screen. And you may not have a lot of options. There are not many accessible live chat platforms, or calendar picker widgets, for example. So it may come to having to select the least non-accessible solution. But let’s be optimistic and look at what you can do, specifically, to improve your chances of getting an accessible platform.

...Smart businesses are also recognizing that not being accessible limits their market reach. Not only do people with disabilities represent a significant chunk of buying power, but if a business proves to be inhospitable to people with disabilities, then family members and friends may also stop buying from that source...